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ZAZA MARCELLE CAKES & PATISSERIE PRIVACY POLICY

 

 

The policy: This privacy policy is for Zaza Marcelle Cakes & Pâtisserie. It explains how we comply with the EU’s GDPR (General Data Protection Regulation) legislation and the DPA (Data Protection Act).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR and DPA are adhered to.

 

 

THE DPA & GDPR MAY 2018

This website complies with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation), effective from May 2018.

 

 

CONTACTING US

This website, www.zazamarcelle.co.uk is hosted on the Wix.com platform. It collects private user data using the following form: Contact Form – https://www.zazamarcelle.co.uk/contact which generates emails sent to: info@zazamarcelle.co.uk (hosted by Gmail).

The data from these forms is emailed and securely stored to the web hosts listed above as well as www.dubsado.com, a Client Management Software. These Web hosts never share this data unless requested by Zaza Marcelle (which won’t happen).

 

Zaza Marcelle’s website also uses Google Analytics tool to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

By completing this contact form you agree to Zaza Marcelle contacting you about Zaza Marcelle Cakes & Pâtisserie services only. You will only be contacted by Isabelle Boizis (owner of Zaza Marcelle) personally and in no case will your data be sold or shared with third party companies other than the ones listed above. 

If you wish to request for any email(s) containing your personal information to be deleted, or for your email to be removed from Zaza Marcelle’s data base, please email at info@zazamarcelle.co.uk.

 

What type of information does Zaza Marcelle collects and how?

 

As stated above, you may give us information about you by filling in forms on our site, but also by corresponding with us directly by phone, e-mail or otherwise (adding your details at a Wedding Show for exemple). This includes information you provide when you subscribe to our blog, place a cake order and when you give feedback, reviews and recommendations.

 

The information you give us may include, (but is not limited to) your name, address, e-mail address and phone number, financial (bank details for refunding only), personal description and photograph.

 

These informations are collected in order to:

1. provide and operate Zaza Marcelle’s services;

2. provide with ongoing customer assistance (orders follow up, changes, updates and general communication when needed);

3. keep you updated on new services and offers from Zaza Marcelle that are similar to those that you have already purchased or enquired about.

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CLIENT DATA HELD ON FILE

We take care over the processes around looking after personal data stored on our physical systems. Zaza Marcelle Cakes & Pâtisserie holds the following personal data of clients:

Names

Email addresses (and adresses in some cases)

Phone numbers

within soft copy and sometimes hard copy contracts. Soft copy contracts are safely stored within my password protected home office laptop. Hard copy contracts are filed in my secure home office. 

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EXTERNAL WEBSITE LINKS & THIRD PARTIES

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

SOCIAL MEDIA POLICY & USAGE

We adopt a safe and responsible Social Media Policy. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.